Return instructions: You have the right to return the ordered, unopened products within 14 days of the arrival of the order free of charge. Report the return to our customer service as soon as the goods arrive or no later than 14 days after delivery.
Post stores packages for 7 days at all its pick-up points. If the package has not been picked up during this time, it will be returned to the sender. Uncollected shipment is not a return according to the Consumer Protection Act. In these cases, we will automatically charge €15 for postage and handling costs in connection with the refund.
Return the product in the same condition as when you received it. When selling to a consumer (individual), it applies under the Consumer Act that MilTest Oy must either correct the error or re-register the delivery without incurring unreasonable costs for MilTest Oy.
In product packages and mass offers (e.g. "Buy 3 and get a -20% discount) you must always return the entire order if you want to exercise your right to return. If the products have a warranty, it is stated in the product description.
The product warranty is 12 months. The return of defective products is free of charge for the customer. The warranty covers manufacturing defects, not wear and tear caused by use or self-inflicted defects.
The warranty is valid for 12 months from the original purchase date of the product (if the product is used during warranty service, its 12-month warranty period does not start again). When you send the device for warranty service, you do not have the right to change the model of the product. We will deliver you a new device as soon as we receive your warranty service notice and the faulty device. According to EU legislation, the right to return only applies to unopened packages.
PLEASE NOTE! Always contact our customer service before returning a defective or wrongly delivered product. You can deliver the package to any Posti collection point. Write "CUSTOMER RETURN, / MilTest Oy" in the package and tell the clerk our contract number for the return (contract number). If you do this, the return is free of charge for you.
When returning the product to Matkahuolto, use the customer return code "MilTest Oy" (contract number), so the return is free of charge for you.
Applicable law: Disputes regarding these terms will be resolved according to Finnish law. MilTest Oy follows the recommendations of the Finnish Consumer Agency.